This website uses cookies to function correctly.
You may delete cookies at any time but doing so may result in some parts of the site not working correctly.
 

Noticeboard

Christmas and New Year 2017

Patients with urgent care needs are able to access the Out of Hours Service between 18.30 and 08.00 weekdays and throughout the weekend/bank holiday via NHS 111.

 

Over the winter period (22nd December 2017 – 2nd January 2018), with the exception of the following days, pharmacies are open as normal:

 

  • Monday 25th December
  • Tuesday 26th December
  • Monday 1st January

 

Where prescriptions are required during this period, details are provided of the pharmacies that are open and are available at www.nhs.uk and local media. Please note that all pharmacy opening times are available at www.nhs.uk.        

                

The Practice would like to wish all our patients a very Happy and Healthy Christmas and New Year.

 

 

         

Named accountable GP

It is now a contractual requirement that all patients, including children, have a named accountable GP. Dr. Guilding's Surgery is a single-handed practice and all patients are registered with him therefore he will be your named accountable GP.  Dr. Millais will continue to work at the practice and patients may request appointments with her in the same way as before.

Patient Participation Group

The Practice is keen to develop a PPG ( Patient Participation Group) for the purpose of obtaining the views of our patients and enabling the practice to obtain feedback from the our patients on the services we deliver. If you would like to be involved in this process please visit the ' Have your say' page of this web site and complete a registration form or ask at reception for a paper copy to complete.

 

 

Practice Policies

Confidentiality & Medical Records

Locked blue folderThe practice complies with data protection and access to medical records legislation. Identifiable information about you will be shared with others in the following circumstances:

  • To provide further medical treatment for you e.g. from district nurses and hospital services.
  • To help you get other services e.g. from the social work department. This requires your consent.
  • When we have a duty to others e.g. in child protection cases anonymised patient information will also be used at local and national level to help the Health Board and Government plan services e.g. for diabetic care.

If you do not wish anonymous information about you to be used in such a way, please let us know.

Reception and administration staff require access to your medical records in order to do their jobs. These members of staff are bound by the same rules of confidentiality as the medical staff.

Freedom of Information

Information about the General Practioners and the practice required for disclosure under this act can be made available to the public. All requests for such information should be made to the practice manager.

Access to Records

In accordance with the Data Protection Act 1998 and Access to Health Records Act, patients may request to see their medical records. Such requests should be made through the practice manager and may be subject to an administration charge. No information will be released without the patient consent unless we are legally obliged to do so.

Complaints

Customer service formWe make every effort to give the best service possible to everyone who attends our practice.

However, we are aware that things can go wrong resulting in a patient feeling that they have a genuine cause for complaint. If this is so, we would wish for the matter to be settled as quickly, and as amicably, as possible.

To pursue a complaint please contact the practice manager who will deal with your concerns appropriately. Further written information is available regarding the complaints procedure from reception.

Violence Policy

The NHS operate a zero tolerance policy with regard to violence and abuse and the practice has the right to remove violent patients from the list with immediate effect in order to safeguard practice staff, patients and other persons. Violence in this context includes actual or threatened physical violence or verbal abuse which leads to fear for a person’s safety. In this situation we will notify the patient in writing of their removal from the list and record in the patient’s medical records the fact of the removal and the circumstances leading to it.



 
Call 111 when you need medical help fast but it’s not a 999 emergencyNHS ChoicesThis site is brought to you by My Surgery Website