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Noticeboard

Christmas and New Year 2017

Patients with urgent care needs are able to access the Out of Hours Service between 18.30 and 08.00 weekdays and throughout the weekend/bank holiday via NHS 111.

 

Over the winter period (22nd December 2017 – 2nd January 2018), with the exception of the following days, pharmacies are open as normal:

 

  • Monday 25th December
  • Tuesday 26th December
  • Monday 1st January

 

Where prescriptions are required during this period, details are provided of the pharmacies that are open and are available at www.nhs.uk and local media. Please note that all pharmacy opening times are available at www.nhs.uk.        

                

The Practice would like to wish all our patients a very Happy and Healthy Christmas and New Year.

 

 

         

Named accountable GP

It is now a contractual requirement that all patients, including children, have a named accountable GP. Dr. Guilding's Surgery is a single-handed practice and all patients are registered with him therefore he will be your named accountable GP.  Dr. Millais will continue to work at the practice and patients may request appointments with her in the same way as before.

Patient Participation Group

The Practice is keen to develop a PPG ( Patient Participation Group) for the purpose of obtaining the views of our patients and enabling the practice to obtain feedback from the our patients on the services we deliver. If you would like to be involved in this process please visit the ' Have your say' page of this web site and complete a registration form or ask at reception for a paper copy to complete.

 

 

Patient Advice

Patient Advice and Liaison Service (PALS)

PALS The NHS employs over a million staff in thousands of locations. It is a large and complex organisation providing a broad range of services. It is not surprising that sometimes you or a loved one may feel bewildered or concerned when using the NHS. And this can be at times when you are feeling at your most vulnerable and anxious.

So, what should you do if you want on the spot help when using the health service? The NHS expects all members of staff to listen and respond to you to the best of their ability. But sometimes, you may wish to talk to someone employed especially to help you. The Patient Advice and Liaison Service, known as PALS, has been introduced to ensure that the NHS listens to patients, their relatives, carers and friends, and answers their questions and resolves their concerns as quickly as possible.

PALS also helps the NHS to improve services by listening to what matters to patients and their loved ones and making changes, when appropriate.


What does PALS do?

In particular, PALS will:

  • Provide you with information about the NHS and help you with any other health-related enquiry
  • Help resolve concerns or problems when you are using the NHS
  • Provide information about the NHS complaints procedure and how to get independent help if you decide you may want to make a complaint
  • Provide you with information and help introduce you to agencies and support groups outside the NHS
  • Inform you about how you can get more involved in your own healthcare and the NHS locally
  • Improve the NHS by listening to your concerns, suggestions and experiences and ensuring that people who design and manage services are aware of the issues you raise
  • Provide an early warning system for NHS Trusts and monitoring bodies by identifying problems or gaps in services and reporting them.


Find out more

If you would like more information about PALS, the functions it is intended to provide and the standards it should strive to achieve , follow this link.



 
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